Service Questions
How Do I Sign Up For Garbage Service?
Please call or stop by our office and one of our friendly customer service representatives will help you get your service started. In most cases we can deliver your trash containers to you on the same day that you sign up.
My Trash Was Not Emptied, What Now?
Please call our office, 805-238-2385. If you had your can out by 6AM on your pick-up day, we will send a truck back by your house at not charge. If your can was not out, we will send a truck to empty your can and charge you our "Go Back" fee.
Do You Pickup My Trash On Holidays?
Yes! We pick-up garbage on your regularly scheduled service day 51weeks a year. The only week that is interupted is Christmas Week. If Christmas is on Monday and your pickup day is normally Tuesday, your pickup that week will be on Wednesday.
I occasionally have more trash than will fit in my container
Please call our office. One of our customer service representatives will sell you "Extra Tags." You can use the tags anytime you have a little extra garbage. Your driver will check the extra bags that you place at the curb for a tag and if you have one, they will take the bag.
I am doing a project and have a lot of extra garbage
We offer temporary 3 and 4 yard bin service. Call our office and they will have a container delivered to your address within a couple business days. If you are doing a very large project and plan on having more than just a few yards of garbage you can alternatively contact Paso Robles Roll-Off, Inc. at 805-238-4897. They offer 20, 30, and 40 yard temporary containers.
Billing Questions
AutoPay
If you would like us to automatically process your VISA or MasterCard during the first business week of each month, this program is for you. Customers that are enrolled in the program still receive a paper bill that it will say "AutoPay Do Not Pay".
This program is great for people that do not want to worry about late payments and the hassle of mailing or hand delivering your payment.
In order to enroll in our automated payments program call our office.
Traditional Billing
Residential
We print and mail our residential billing on the first working day of every month. Charges are due upon receipt and are delinquent after the 20th of the month.
Commercial
We print and mail our residential billing on the first working day of every month. Charges are due upon receipt and are delinquent after the 20th of the month.
Website Questions
The Website Doesn't Display Correctly
Please email our webmaster. Please include your operating system, web browser and its version. We want to make sure that this website is easily accessed by all of our customers.
